Terms of Service
Last updated: September 15, 2026
Who provides the Service
The Service is provided by Andrey Sobolevsky, a sole proprietor (entreprise personne physique / eenmanszaak) trading as "Waivoo", registered in the Belgian Crossroads Bank for Enterprises (KBO/BCE) under enterprise number 0772.527.301, VAT BE 0772.527.301, with registered address at Chaussée de Tervuren 145, 1410 Waterloo, Belgium. Contact: support@waivoo.com. References to "Waivoo", "we", "our", or "us" in these Terms mean this provider.
1. Acceptance & Eligibility
By accessing or using Waivoo (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. You confirm that:
- You are at least 16 years old (the minimum age for an online service under GDPR Art. 8 in the EU). If your country of residence sets a higher digital- consent age, you meet that age instead.
- You have the legal capacity to enter into a binding contract.
- If you are using the Service on behalf of an organisation, you are authorised to bind that organisation to these Terms.
2. Description of Service
Waivoo is an AI-assisted travel-planning tool. It uses artificial intelligence, live third-party travel APIs, and web-grounded research to generate suggested itineraries and surface flight and hotel options. You can also share a trip with the people you travel with, so they can view it or plan it with you (see §9.4). Each trip can also keep a record of what the trip costs, who paid, and who owes whom (see §9.5).
Waivoo is not a travel agency, tour operator, or package organiser within the meaning of the EU Package Travel Directive (Directive (EU) 2015/2302) or any equivalent national rules. Waivoo does not sell, resell, or process travel bookings — see §6 below.
Waivoo is also not a payment service. Apart from charging you for your own subscription through Stripe (see §3), Waivoo does not hold, collect, transfer, or pay out money for anyone, does not initiate or execute payments between users, and does not provide payment services within the meaning of the EU payment services rules (such as Directive (EU) 2015/2366).
3. Free Trial, Subscriptions, Billing & Refunds
Waivoo's paid plans (Explorer, Pro, and Max) each start with a 3-day free trial. Starting a trial requires a valid payment method, which is collected at checkout. During the trial you have full access to the plan you selected and are not charged. Unless you cancel before the trial ends, the subscription automatically converts to a paid plan and your payment method is charged the plan's monthly price on the trial end date shown at checkout and in your account. By starting a trial or subscribing, you agree that:
- Your free trial lasts 3 days and, unless cancelled beforehand, automatically converts to a paid monthly subscription at the plan's price (Explorer €4.99, Pro €12.99, or Max €24.99 per month, inclusive of any applicable VAT), charged in EUR via Stripe on the trial end date.
- One free trial per account. If you subscribe again after a trial has ended, billing begins immediately with no further trial.
- Paid subscriptions are billed monthly (there is no annual billing) and auto-renew at the end of each period unless cancelled in advance. Cancellation takes effect at the end of the current period (or, during a trial, at the trial end); you keep access until then.
- You may cancel at any time — during the trial or after — through the Stripe Customer Portal linked in your account. Cancelling before the trial ends means you are not charged. We do not require calls, forms, or retention conversations.
- You expressly request and consent to immediate performance of the digital service as soon as you start using it, including during the free trial. You acknowledge that, by doing so, you waive the 14-day right of withdrawal for digital content / services already supplied (EU Consumer Rights Directive, Art. 16(m)). Statutory rights that cannot be waived are not affected.
- No refunds for unused tokens, partial billing periods, or amounts already charged after a trial converts, including after cancellation. Allowances reset at the start of each billing period and do not carry over.
- Refund requests outside the above are reviewed case-by-case at our discretion. Contact support to request one.
- If a payment fails (including the first charge when a trial converts), we may suspend access until the balance is settled. We may also terminate the subscription after repeated failures.
4. Plan & Price Changes
We may change the features of a plan or the price of a subscription at any time. We will give you at least 30 days' notice by email before a price change applies to your renewal. You may cancel at any time before the new price takes effect with no penalty. Continued use after the effective date constitutes acceptance of the new price.
5. Fair Use & Usage Limits
Each paid plan includes a monthly allowance of AI output tokens — the text the AI generates, including its reasoning — summed across the trip-planning agent and all supporting AI features, except where these Terms say a feature is not counted. The messages and context sent to the AI (input tokens) are not counted. When that allowance is exhausted, the AI features become unavailable until your allowance resets or you upgrade. Allowances reset on your monthly renewal date (the date your plan started or last changed) and do not carry over. During your 3-day free trial you receive the selected plan's normal allowance; there is no separate free tier.
Shared trips use the owner's allowance. If you share a trip (see §9.4), every prompt sent in that trip by a person you allowed to plan is charged to your allowance, exactly as if you had sent it yourself (including during your free trial), and is included in the usage shown in your account. You are responsible for that usage, including usage by anyone who joined through a link you shared or that someone forwarded. There are no refunds or credits for tokens used by people you share a trip with (see §3). You can change a person's access or remove them at any time; that stops further use, including a prompt of theirs that is still running, but does not restore tokens already used. When your allowance is used up, or your subscription is past due or has ended (for example because a cancellation has taken effect), AI planning pauses in that trip for everyone until your allowance resets or your subscription is active again. The people on the trip are told that planning is paused and the general reason, but never your plan name, usage figures, or payment details (see §9.4).
If you join a trip someone else owns, the planning you do there always uses the owner's allowance: you do not need a plan of your own to take part, and your own plan, if you have one, is never charged for it and cannot be used to top up the owner's. We may limit how many people can be on a trip, how many invitations can be pending, and how many invitations can be sent.
We reserve the right to throttle, limit, suspend, or terminate accounts that abuse the Service through automated requests, scraping, reselling output, multi-accounting to circumvent limits, misusing trip sharing (see §8), or any usage pattern materially outside normal individual interaction.
6. Third-Party Bookings & Providers
Waivoo surfaces booking links to third-party providers (airlines, hotels, online travel agencies such as Booking.com, restaurants, venues, transport operators). When you click a booking link, you enter into a contract directly with that provider, under that provider's own terms, prices, and cancellation policy.
Waivoo is not a party to that contract and has no liability for, including but not limited to: cancellations, schedule changes, delays, denied boarding, lost or damaged luggage, overbookings, refunds, no-shows, closures, strikes, currency-conversion or processing fees charged by the provider, or any other issue arising from a third-party booking. Always verify the final price, dates, conditions, and cancellation policy on the provider's site before paying.
7. AI-Generated Content Disclaimer
The itineraries, recommendations, prices, opening hours, travel times, weather summaries, and other content produced by Waivoo's AI are generated probabilistically and can be wrong, incomplete, or out of date. Treat every AI output as a starting point to verify, not as a binding commitment.
- Hotel prices, flight costs, and availability change without notice.
- Venue hours, ticket prices, and seasonal closures can be outdated.
- AI-generated travel times and routings may not reflect real-time disruptions.
- Expenses the AI records from your messages or reads from a receipt — amounts, currencies, dates, who paid, and how a cost is split — can be misread; check each one (see §9.5).
- Always confirm important details with the actual service provider before acting on them — particularly anything with a deadline or non-refundable cost.
To the fullest extent permitted by law, Waivoo disclaims all liability for losses arising from reliance on AI-generated content, including missed flights, lost deposits, missed connections, closed venues, rescheduled events, or choices made on the basis of inaccurate output.
Search results are not AI output. The Hotels and Flights tabs list what a travel-data provider returned for your dates and party. Those prices, ratings, and availability are the provider's, not ours, and they are a snapshot: where a list is showing a stored search it states the date and time that search ran, and a price carried over from the search that planned your trip is marked as such rather than counted under that stamp. Prices and availability change between that moment and the moment you book. A price is shown with the tax basis the provider stated for it (“incl. taxes and fees” or “taxes not included”); where the provider stated none, we say so rather than assume. We never combine a flight and a stay into a single price or sell them as one package, and no result is a paid placement — nobody can buy a position in these lists, and we take no commission on them. Ordering is ours: the sort you choose, and by default the options our AI shortlisted first. Always confirm the final price and conditions on the provider's own site before paying (§6).
8. Acceptable Use
You agree that you will not, and will not allow any third party to:
- scrape, mirror, or systematically harvest data from the Service;
- reverse-engineer, decompile, or attempt to derive the source code, model weights, or prompt architecture of the Service;
- use the Service to send automated requests outside the documented API surface, or to overload, probe, or attack our infrastructure;
- resell, sublicense, or repackage the Service or its output as a commercial offering to third parties without our prior written consent;
- use the Service to plan, facilitate, or carry out unlawful travel or activities, including travel sanctioned by export-control or anti-terrorism law;
- submit content that is illegal, infringing, defamatory, harassing, sexually explicit involving minors, or otherwise abusive;
- impersonate another person, misrepresent your identity, or create accounts under false pretences;
- create multiple accounts to circumvent plan limits, evade suspension, or claim per-account benefits more than once;
- send trip invitations in bulk or unsolicited, invite people you do not know or have no reason to contact, or use a trip title, your account name, or an invitation to mislead, advertise, or harass (for example, to pass an invitation off as coming from someone else);
- use trip sharing to give ongoing access to the Service to people who should have their own plan, to sell, rent, or otherwise charge for access to a trip or to your allowance, or to get around plan limits;
- use trip expenses to record anything other than the genuine costs of a trip, to add people who are not part of it, or to enter information about other people beyond what the record needs — in particular sensitive details such as their health — or anything meant to embarrass, pressure, or harass them;
- use trip expenses to collect or account for money for a business, a tour or package organiser, or anyone selling or reselling travel, or otherwise as a commercial bookkeeping or payment-collection tool.
Breach of this section may result in immediate suspension and termination without refund.
9. Your Content & Licence to Waivoo
You retain ownership of the messages, preferences, trip data, and community contributions you submit to Waivoo ("Your Content"). By submitting Your Content, you grant Waivoo a non-exclusive, royalty-free, worldwide, sublicensable licence to host, process, transmit, display, and otherwise use Your Content for the limited purpose of:
- delivering the Service to you (planning trips, generating itineraries);
- showing content you add to a shared trip to that trip's owner and members, for as long as it stays in the trip (see §9.4);
- operating, maintaining, and securing our infrastructure;
- improving the Service and training our AI models only after anonymisation and aggregation so the data cannot be linked back to you;
- publicly displaying, reproducing, and distributing content you deliberately post to a public area of the Service — currently comments on articles in the Explore section — on the Service itself and in previews of it (for example a search-engine result or a link preview), for as long as that content remains posted.
Public means public. When you post a comment, your comment text, the display name shown on your account, and the time you posted are visible to anyone on the internet and can be indexed by search engines, cached, and quoted elsewhere. We cannot recall a copy someone else has already taken. Do not post anything you would not want permanently public, and do not post personal data about yourself or anyone else — booking references, addresses, phone numbers, or photographs of identifiable people.
You are responsible for what you post, and you confirm that you own it or have the right to post it, and that posting it does not infringe anyone's rights.
9.1 Community guidelines
Public areas of the Service are for useful, good-faith travel discussion. In addition to the Acceptable Use rules in §8, when posting publicly you will not:
- post content that is illegal, defamatory, threatening, harassing, hateful, or that attacks a person or group on the basis of a protected characteristic;
- post sexual content, content involving minors, or graphic violence;
- post spam, advertising, affiliate or referral links, SEO link-building, or repetitive promotional content;
- post other people's personal data, private communications, or photographs of identifiable people without their agreement;
- post content you do not have the rights to, including text or images copied from another site;
- impersonate another person, or post under a display name that suggests you are Waivoo staff or a travel provider when you are not;
- post deliberately false travel information — prices, safety conditions, visa or entry requirements — that a reader could be harmed by relying on;
- use automated tools to post, or coordinate posting to manipulate the section.
9.2 Moderation and removal
Public contributions are reviewed after they appear, not before. We may hide, edit, refuse, or permanently remove any public contribution, at any time, with or without notice and at our sole discretion, including where it breaches these Terms, where it exposes us to legal risk, or where it is simply off-topic. We may also suspend a user's ability to post while keeping the rest of their account intact. Removing a contribution does not oblige us to remove any other, and not removing one is not an endorsement of it.
We are not obliged to monitor what users post and do not pre-screen it. Public contributions are the views of the people who wrote them, not of Waivoo, and the AI-content and third-party-booking disclaimers in §6 and §7 apply to them at least as strongly: never act on a stranger's comment without verifying it yourself.
You can delete your own comments at any time from the article page, and deleting your account removes them — see our Privacy Policy.
9.3 Reporting content
To report a public contribution as illegal, infringing, defamatory, or in breach of §9.1, email support@waivoo.com with the article address, enough detail to identify the comment, and the reason. We aim to acknowledge reports within five working days and will tell you the outcome. If you are the author of content we removed and you believe that was a mistake, reply to our notice at the same address and we will review the decision.
9.4 Shared trips
You can share a trip you created with people you choose. Sharing is optional and off until you turn it on. The account that created a trip is its owner, and sharing never transfers ownership: only the owner can rename, delete, or enhance the trip, manage its travel documents, or decide who has access. People the owner lets in are members, with one of two kinds of access, which the owner can change at any time:
- Can plan — see the whole trip and use the AI planner in it, which can change the trip for everyone. All of that planning uses the owner's allowance (see §5).
- Can view — see the whole trip and export it, but not send prompts or change it.
How people join. The owner can invite someone by email or turn on a share link. Joining always requires signing in to a Waivoo account and accepting these Terms. An email invitation can be accepted by one account (not necessarily one using the address it was sent to) and expires after 14 days. A share link lets anyone who has it sign in and join until the owner resets it or turns it off; resetting or turning off a link does not remove people who have already joined. If you leave a trip or the owner removes you, the share link as it was at that moment will not let you back in: you can rejoin only if the owner invites you again, or turns the link on again or resets it and you get the new link.
The owner is responsible for who has access. If you own a shared trip, you are responsible for the invitations you ask us to send, for the people you invite, and for anyone who joins through a link you shared, including a link someone else forwarded. Treat a share link like a key. You can see everyone who has joined, including the email address of their account, and remove anyone or revoke a pending invitation at any time. Only invite people you know and have a reason to contact (see §8).
What everyone on a shared trip can see. The owner and every member see the whole trip: all messages sent to the AI in it — including any the owner sent before sharing — each shown with the display name of the person who wrote it (first name and last initial), the AI's replies, the itinerary, stays, transport, and the trip's budget estimate. A trip can also reflect details from the owner's saved travel preferences that the AI used when planning it. Before you share a trip, check that you are comfortable with everyone seeing what is already in it.
What stays private. Travel documents uploaded to a trip (such as passports or tickets) are visible only to the owner and are left out of anything members export. Members never see the owner's email address, plan name, usage figures, or payment and billing details. If AI planning in the trip pauses (see §5), members see a short message that names the owner and says only that the trip's AI budget is used up, that the owner's subscription needs attention, or that the owner has no active plan. Members see one another only by display name; the owner also sees each member's email address, because the owner pays for the planning done in the trip and needs to know who has joined.
Your content in someone else's trip. Messages you send in a trip someone else owns are Your Content under §9, but they are stored in the owner's trip, not in your account. If you leave the trip or the owner removes you, your access ends immediately and a prompt of yours that is still running is stopped, but messages you already sent stay in the trip. If the owner deletes the trip or their account, the trip and everything in it, including your messages, is deleted for everyone, so export anything you want to keep. If you delete your own account, your messages stay in the owner's trip without your name.
Invitation emails. When an owner invites someone by email, we send a single invitation at the owner's request, showing the owner's display name, the trip's title, and the access offered. We do not use the address for anything else or add it to any mailing list, and we erase it from the invitation within 30 days after the invitation is accepted, revoked, or expires. Anyone who does not want to receive trip invitations can ask us to stop them (see our Privacy Policy). We may refuse to send an invitation, and we limit how many can be sent.
Changes to sharing. We may change, limit, suspend, or withdraw trip sharing at any time, for example to protect the Service or its users. If we do, members may lose access to trips shared with them; the owner keeps the trip.
9.5 Trip expenses
Each trip can keep an expense ledger: a record of what the people on the trip spent, who paid, how each cost is shared, and who owes whom. Trip expenses are a record-keeping tool. Waivoo is not a party to any expense, debt, or repayment between travellers, and it does not hold, collect, transfer, or guarantee any money (see §2).
Balances are for information only. Balances, "who owes whom", and suggested transfers are calculated from the entries people have recorded, and are only as accurate as those entries. They are not an invoice, a demand for payment, or a statement of what anyone legally owes. Waivoo never sends reminders or requests for payment — to members, guests, or anyone else — and does not enforce or collect debts. Marking a transfer as paid only records that someone on the trip says it was settled outside Waivoo; we do not check that any payment was made. A suggested transfer is recorded as paid only when someone on the trip confirms it, or tells the AI in a message that it has been paid.
Currencies and exchange rates. Each ledger keeps its totals in one currency, set when the ledger is created; the owner can change it only while the ledger has no expenses or settlements. An expense in another currency is converted with the rate entered by the person recording it or, if none is entered, with a recent daily reference rate published by the European Central Bank (the date of that rate is kept with the expense) or, when no such rate is available, an approximate built-in rate, which is marked as approximate. Each expense keeps the rate it was recorded with and is not converted again later. These rates are indicative: they are not a quote, and your bank, card provider, or payment app will apply its own rates and fees.
Recording expenses with the AI. Instead of filling in the form, you can describe an expense in a message (for example "I paid €84 for dinner, split with Léa") or scan a receipt. The AI turns your words or the receipt into an entry, and it can misread amounts, currencies, dates, names, or splits (see §7). A message can record, change, or delete entries straight away: the reply says what was done and offers to undo it for a limited time, and if the message names someone who is not in the ledger yet, that person is added as a guest. A scanned receipt only fills in a draft, which is saved when you confirm it. Check every entry the AI records or fills in. Scanning a receipt and asking the AI about expenses use AI, so they are unavailable while AI planning in the trip is paused (see §5); recording expenses by hand in the Expenses tab does not use AI. The AI output used to recognise and record expenses in messages and to read receipts is currently not counted toward the trip owner's allowance (§5).
Who can see and change the ledger. The trip's owner and, on a shared trip (§9.4), every member — including members who can only view — see the whole ledger: every expense and settlement, who paid and how each cost is shared, the balances, the name of everyone in the ledger (including guests), and a history of who added, changed, or removed each entry. The owner and members who can plan can add, change, and delete any expense or settlement, including ones someone else recorded, and can add, rename, archive, and merge guests; members who can view cannot change anything. Only the owner can change the ledger's currency. We limit how many people, expenses, and settlements a ledger can hold.
Guests. You can add people who have no Waivoo account, such as a travel companion, as guests by name. Only add people who are part of the trip, use a name they would recognise (a first name or nickname is enough), and do not enter anything else about them (see §8). If a guest later joins the trip, their guest entries can be merged into their account.
When people leave, delete entries, or close their account. If a member leaves a shared trip or is removed, they lose access to its expenses, but the expenses and settlements they took part in stay in the ledger under their display name, so everyone else's balances still add up. If someone deletes their Waivoo account, their entries stay in other people's trips, without their name, as "Former traveller"; replies in a trip's conversation that confirmed an expense keep the names they mentioned when they were written, and that person can ask us to remove their name from them (see our Privacy Policy). An expense or settlement that someone deletes is permanently erased within 30 days. When the owner deletes the trip or their account, its expenses are deleted for everyone, so keep a copy of anything you need.
Responsibility. You are responsible for what you record and for any money you pay or ask for on the basis of the ledger. To the fullest extent permitted by law, Waivoo is not liable for amounts that travellers pay, overpay, or fail to recover between themselves because of an entry, a balance, an exchange rate, or a settlement recorded in trip expenses. This does not limit any liability that cannot be limited by law (see §13).
Changes to trip expenses. We may change, limit, suspend, or withdraw trip expenses at any time, for example to protect the Service or its users. While the feature is switched off, ledgers may not be available to view or export.
10. Account Suspension & Termination
We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have:
- breached these Terms, including the Acceptable Use clause;
- engaged in fraud, including initiating a payment chargeback without first contacting support;
- failed to pay your subscription after a reasonable cure period;
- created legal, security, or reputational risk for Waivoo or its users.
On termination for breach we may revoke access immediately and retain any fees paid for the current billing period. You may terminate your account at any time by cancelling your subscription and contacting support to delete the account.
Shared trips. If we suspend or terminate the account of a trip's owner, we may suspend or end access to that owner's shared trips for every member. When an owner's account is deleted, for any reason, their shared trips and everything in them are deleted for everyone (see §9.4). If we suspend or terminate a member's account, that member loses access to every trip shared with them.
11. Intellectual Property
The Waivoo brand, name, logo, website, mobile and web applications, agent architecture, prompts, model fine-tunes, source code, and all other materials we make available are the exclusive property of Waivoo or its licensors and are protected by copyright, trademark, and other intellectual-property laws. No licence is granted to use them except as expressly permitted by these Terms.
You may use AI-generated itineraries Waivoo produces for you for your personal travel, and share them with the people you travel with, including through trip sharing (§9.4). If a trip is shared with you, you may use its itinerary for your personal travel, including travel with the owner and their group. You may not resell, redistribute, or build a competing service from that output.
12. Disclaimer of Warranties
To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including (without limitation) warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, or uninterrupted operation.
Mandatory statutory consumer rights in your jurisdiction (including conformity guarantees under EU Directive (EU) 2019/770 for digital services) are not affected by this section.
13. Limitation of Liability
To the fullest extent permitted by law:
- Waivoo shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, business opportunities, goodwill, missed travel, lost deposits, or wasted travel time, arising from or related to the Service.
- Waivoo's total aggregate liability for any and all claims arising from or related to the Service shall not exceed the greater of (a) the amount you paid to Waivoo in the twelve (12) months preceding the event giving rise to the claim, or (b) fifty euros (€50). This cap applies in aggregate to all claims, not per incident.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, wilful misconduct, fraud, or death or personal injury caused by negligence.
14. Indemnification
You agree to indemnify, defend, and hold harmless Waivoo, its officers, directors, employees, and agents from and against any claim, demand, loss, damage, or expense (including reasonable legal fees) arising from or related to: (a) your breach of these Terms; (b) your misuse of the Service; (c) your violation of any law or third-party right; or (d) any dispute between you and a third-party travel provider arising from a booking surfaced by the Service.
15. Force Majeure
Waivoo is not liable for any delay or failure to perform under these Terms caused by events beyond its reasonable control, including: outages or breaking changes of third-party APIs we rely on (Stripe, Google, AI providers, travel data providers), internet or telecommunications disruption, hosting-provider failures, cyberattacks, natural disasters, pandemics, government action, war, terrorism, civil unrest, strikes, or labour disputes.
16. Governing Law, Jurisdiction & Dispute Resolution
These Terms are governed by the laws of Belgium, without regard to its conflict-of-laws principles. Any dispute arising from or related to these Terms or the Service shall be brought exclusively before the competent courts of Brussels, Belgium, subject to the mandatory consumer-protection rules of your country of residence (which you can always invoke if more favourable).
Before starting court proceedings, you agree to first attempt to resolve the dispute amicably by sending written notice to support@waivoo.com and waiting at least 30 days for a response.
If we cannot resolve a consumer dispute amicably, you may refer it to the Belgian Consumer Mediation Service (Service de Médiation pour le Consommateur / Consumentenombudsdienst), Boulevard du Roi Albert II 8, 1000 Brussels, mediationconsommateur.be, or to a qualified alternative-dispute-resolution entity in your country of residence (see the European Commission's list of dispute-resolution bodies). Waivoo is not obliged to participate in ADR proceedings but will consider each request in good faith.
17. Changes to These Terms
We may update these Terms from time to time. For material changes we will give registered users at least 30 days' notice by email before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept them, you must cancel your subscription before the effective date.
18. Severability & Entire Agreement
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be replaced by an enforceable provision that most closely reflects the original intent.
These Terms (together with our Privacy Policy) constitute the entire agreement between you and Waivoo regarding the Service and supersede any prior agreement.
20. Contact
For questions about these Terms or to initiate the amicable-resolution process in §16, contact us at support@waivoo.com.