1. Acceptance of Terms

By accessing or using Waivoo ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Waivoo is an AI-powered travel concierge that helps you plan trips through natural conversation. The Service uses artificial intelligence to generate travel itineraries, search for hotels and flights, and provide personalized recommendations.

3. Subscription Plans & Billing

Waivoo offers paid subscription plans (Explorer, Pro, and Family) with different output token allowances. By subscribing, you agree to the following:

• Subscriptions are billed monthly or annually depending on the plan selected.
• All prices are in Euros (EUR) and include applicable taxes.
• Subscriptions automatically renew unless cancelled before the end of the billing period.
• You may cancel your subscription at any time through the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period.
• Refunds are handled on a case-by-case basis. Contact support for refund requests.
• Token allowances reset at the start of each billing period and do not carry over.

4. Token Usage & Fair Use

Each subscription plan includes a monthly allowance of AI output tokens. When your token allowance is exhausted, you will not be able to send new messages until the next billing period begins or you upgrade your plan. Waivoo reserves the right to limit or suspend accounts that abuse the Service through automated requests, scraping, or excessive usage patterns outside normal human interaction.

5. AI-Generated Content Disclaimer

The travel recommendations, itineraries, pricing information, and other content generated by Waivoo's AI are provided for informational purposes only. While we strive for accuracy:

• Hotel prices, flight costs, and availability may change without notice.
• AI-generated information may contain inaccuracies or outdated data.
• Always verify important details directly with service providers before booking.
• Waivoo is not responsible for decisions made based on AI-generated content.

6. User Responsibilities

• You must provide accurate information when creating your account.
• You are responsible for maintaining the security of your account credentials.
• You agree not to use the Service for any unlawful or prohibited activities.
• You must not attempt to reverse-engineer, exploit, or overload the Service.

7. Intellectual Property

The Waivoo brand, logo, design, and software are the property of Waivoo. Content generated through your use of the Service belongs to you, but Waivoo retains the right to use anonymized and aggregated data to improve the Service.

8. Limitation of Liability

To the fullest extent permitted by law, Waivoo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service, including but not limited to losses from travel bookings, missed flights, or inaccurate recommendations.

9. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for violations of these Terms or for any other reason at our sole discretion.

10. Cookies

Waivoo uses essential cookies to maintain your authentication session and remember your preferences. We also use analytics cookies to understand how the Service is used. By using the Service, you consent to the use of cookies as described in our Privacy Policy.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms. We will notify registered users of material changes via email.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the European Union and the applicable national law of the country where Waivoo is incorporated.

13. Contact

For questions about these Terms, please contact us at legal@waivoo.com.